Using SMS for Business Contingency Planning

28 February 2018

With the heavy snow due to set across the UK this week, many businesses and organisations may face some disruption. Get prepared for whatever the weather with TextAnywhere. Here are some quick and simple tips that you may want to use for your business contingency planning:

  1. Customer Updates

Keep your customers at the forefront with text message updates. With 98% of text messages being read within 3 minutes, this is the quickest way to alert your customers of any potential weather conditions that could affect your business. Use our bulk SMS campaign tool – TextCampaign to send updates quickly to your client base.

2. Staff Announcements

Keep employees informed of any potential changes in your business through SMS updates. You can create a group within your TextAnywhere address book and send mass messages immediately. You could get really clever and use our TextGroup feature, which allows each person that is added to receive messages sent to your dedicated long number. This makes it quicker and easier for everyone is kept up to date with information. For example, if you have a group of engineers who want to be updated on any site conditions, this allows them all to be informed without manually messaging them all. Replies can be enabled to create a “chat” or disabled should you wish!

3. Delivery Updates

If your customer has made a recent order with you that may be delayed due to the poor weather conditions, use our SMS alerts service to notify them. It is quick to set up and ensures critical email alerts from any source are forwarded directly by text message for prompt action. For more great tips on how courier services can use text messaging, simply click through to our blog post.

Whatever the weather it may be this week, make sure you have your contingency plan set-up with TextAnywhere!

For more information in text messaging for your business or would like to know more about our services talk to our friendly customer care team on 0845 122 1302 or email [email protected].

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