SME
SMS surveys: your key to actionable feedback
Discover the power of SMS surveys to unlock invaluable customer insights. Improve satisfaction and drive repeat business.
August 17, 2023
SME
SME
How to increase customer engagement using SMS in 2023
Regardless of industry, the type of product/service you sell and the type of customers you target, your customer engagement strategy matters. Engaged customers are not only happier, but they’re often more loyal to your business. But getting customers to engage with…
March 20, 2023
SME
How many words do we text in a lifetime?
We asked 1,000 Brits to tell us how much time they spend writing out texts, the number of words they are texting and how many SMS or WhatsApp messages they send each day.
December 5, 2021
SME
How B2B communications will change after restrictions ease
Discover how B2B communications have shifted in light of Covid-19, and what businesses can do to adapt.
July 23, 2021
SME
Using SMS to support drive-to-web strategies
Why drive-to-web strategies are so important in the current climate and ways brands can use SMS to drive customer engagement and revenue online.
April 21, 2021
SME
Make the most of Easter with SMS
Make the most of the Easter period to earn some extra revenue and engage your customers before the reopening of non-essential shops. Use the power of SMS to advertise promotions, offers, competitions and more.
March 11, 2021
Customer Service
5 steps to effective call deflection
Has your business’ contact centre felt the impact of the 44% increase in call volume since the beginning of the pandemic? Take a look at our guide below for practical tips on how to reduce call volumes while improving the customer experience.
February 12, 2021
SME
SMS campaign templates for Black Friday
As SMS benefits from nearly 7 times the order rate when compared to a single email campaign, it could help give your business an edge over competitors. So, we have created some Black Friday SMS campaign templates which businesses can personalise to make their own.
November 11, 2020
SME
Emerging trends surrounding businesses’ plans for Black Friday 2020
Latest research reveals 55.4% of UK businesses will be running their Black Friday campaigns either as originally planned or with further investment
October 29, 2020
SME
How SMS can help hospitality businesses during the second wave of the pandemic
While some establishments have introduced app’s, simpler, far less expensive communication technologies, like SMS, can also be used to help businesses maintain social distancing protocols, reallocate shifts and enhance the customer experience. So, we've created a quick guide of the most inventive ways we've seen SMS put to use by the hospitality sector in the current climate.
October 20, 2020