Has your business’ contact centre felt the impact of the 44% increase in call volume since the beginning of the pandemic? Take a look at our guide below for practical tips on how to reduce call volumes while improving the customer experience.
February 12, 2021
With in-person interactions at an all time low, many businesses are thinking of ways to drive customer engagement and retention in the current climate. Given that 50% of insurers believe proactive communications can help their business achieve exactly this, our latest post includes some ideas for proactive insurer campaigns post-Covid19.
July 22, 2020
The rise of online banking and automated payments through direct debits and standing orders has very much changed the way we interact with our chosen bank and they are increasingly turning to text as a communication channel. And for those already…
February 16, 2017
