Susan Hamilton Group

Recruitment company successfully implement TextAnywhere services to make significant time and resource savings.

TextAnywhere Susan Hamilton Group SMS Case Study Photograph


Susan Hamilton Group is a leading provider of recruitment solutions to the catering and commercial markets in London and the Home Counties. The Group comprises of Susan Hamilton Commercial and Hamilton Mayday.

The Group’s success has been achieved through an intimate knowledge of its clients’ markets, combined with an extensive team of sixty staff, each with good industry knowledge and client-facing skills.

  • Leading provider of recruitment solutions
  • Catering and commercial markets
  • 60 staff

“We make significant time and resource savings through texting, and with the online reporting and admin service, we can easily run usage reports and add more users.”

Sarah Black – Head of Systems at Susan Hamilton Group


During late 2004 Hamilton Mayday began using text messaging as a means to contact job candidates. Whilst the method of communication proved a hit with both candidates and staff alike, certain administrative and operational constraints proved to be very time-consuming.

“As we began to see the benefits of the text service and rely upon it for our day-to-day operations, we needed the service to be more robust, reliable and easier to use,” commented Sarah Black, Head of Systems at Susan Hamilton Group. 

TextAnywhere Susan Hamilton Group SMS Example
*This is an example text message. This exact copy was not used by the customer.


“Following an evaluation, we chose TextAnywhere as our new SMS partner. They were very responsive and provided great client sales support. We found their text service very reliable, with good administration and reporting tools and the costs were lower too,” said Sarah.

With Hamilton Mayday using Paloma’s Fortuna application to manage recruitment vacancies and applicants, Paloma integrated TextAnywhere directly into Fortuna to enable text messages to be sent from within the application; confirming job details and booking changes to temporary staff, as well as contacting candidates about their availability. 

Project Successes

The use of text messaging has proved very popular with staff and candidates, Sarah Black commented – “The staff love it because it is so easy to use, and enables them to make two-way contact with a candidate or contractor instantaneously.” 

The success of the service within Hamilton Mayday has prompted the service to be rolled out across the Susan Hamilton Group.

Range of Services

TextAnywhere empower organisations across both the commercial and public sectors to communicate better with text messaging services that enable the sending and receiving of SMS messages, through online and email applications. 

They also offer a Developer Toolkit for clients to integrate texting into their own applications, as well as a White Label service for partners who wish to offer TextAnywhere’s services as their own, to find out more email us at [email protected].

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