Solent NHS Trust

TextAnywhere’s services used to maintain patient confidentiality.

TextAnywhere Solent NHS Trust SMS Case Study Photograph


Sexual health is not a subject that invites open discussion, yet the need for specialist services to counter the increase in Sexually Transmitted Infections (STIs) has never been greater. 

“It has recently been estimated that 40% of women who have untreated Chlamydia may develop pelvic inflammatory disease (PID), a condition in which the internal genital organs are permanently damaged. The results may be sterility and long-term pain,” – Jackie Pointer, Chlamydia Coordinator at Solent NHS Trust Sexual Health Service.

“TextAnywhere is a very competitive, cost effective and reliable service and was recommended to us by another screening programme. It certainly helps us maintain the essential confidentiality that is so critical to our success.”

Jackie Pointer – Solent NHS Trust Sexual Health Service

The benefits of screening

“Screening has recently shown that in some parts of Britain, 10 – 20% of young adults have Chlamydia. It can be easily cured but unfortunately it sometimes produces no symptoms in either men or women, so it can remain undetected, which is why our screening programmes are so important.”

Detailing the activities of the clinic, Jackie said, “Sexual health is not an easy subject to broach with young people, so our programme of opportunistic testing for the under 25s takes full advantage of a variety of locations and settings, including colleges, universities, GP surgeries and pharmacies, where we can conduct highly confidential screening.”

TextAnywhere Solent NHS Trust SMS Example
*This is an example text message. This exact copy was not used by the customer.

The key to success

“The key to our on-going success is definitely confidentiality,” Jackie continued, “to help build and maintain trust with our target group we have adopted TextAnywhere’s TextOnline SMS messaging service to communicate with our clients. We chose TextAnywhere because the easy-to-use internet-based system allows us to send messages from a generic mailbox, which does not reveal its origin, so anyone reading the message, other than the recipient, would not register that it was from a sexual health service.”

Project Successes

“The major objective of our team,” said Jackie, “has been to preserve confidentiality, but maintain a reliable low cost communication channel that would not cause any embarrassment to our clients. TextAnywhere has ticked all the boxes. It helps us maintain contact and resolve health issues for our clients in complete privacy. From a staff viewpoint the system is remarkably simple to understand with easy templates to guide new users through the process. From a results standpoint it has been very successful.”

Range of Services

TextAnywhere empower organisations across both the commercial and public sectors to communicate better with text messaging services that enable the sending and receiving of SMS messages, through online and email applications. 

They also offer a Developer Toolkit for clients to integrate texting into their own applications, as well as a White Label service for partners who wish to offer TextAnywhere’s services as their own, to find out more email us at [email protected].

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